Terms and Conditions 96m Casino Malaysia

1 Acceptance of Terms of Use

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and 96m casino ("Platform", "we", "us"). These Terms govern your access to and use of all services, games, and content provided through the 96m casino platform, including the official website, mobile app, and all related service channels.

By clicking the "Register" button, entering the platform, or using any 96m Casino service, you expressly confirm that you have read, understood, and agreed to be bound by all terms stated herein, including our Privacy Policy and Responsible Gaming Policy, which form part of this overall agreement.

These Terms take effect from the date you register your 96m casino account and remain in effect for as long as your account is active or until you stop using our platform. 96m casino reserves the right to update or modify these Terms at any time, and you are responsible for reviewing the latest Terms periodically.

2 Account Eligibility and Age Requirements

Access to the 96m Casino platform is restricted to individuals who meet all of the following eligibility requirements without exception:

• Minimum age requirement: You must be at least 18 years of age at the time of registration. 96m Casino takes the protection of minors extremely seriously and does not permit any form of access or use by individuals under the age of 18.
• Legal capacity: You must have full legal capacity to enter into a binding agreement in the jurisdiction of your residence.
• Non-platform employees: Employees, contractors, agents, and immediate family members of 96m Casino staff are not eligible to register or play on the platform.
• Personal use: A 96m Casino account may only be used for personal entertainment purposes and not for commercial use, transfer, or redistribution to third parties.
• One account per person: Each individual is only permitted to hold one active account at 96m casino. Registering multiple accounts is strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.

3 Account Registration and KYC Verification

To fully access all 96m casino services, including making deposits, playing real-money games, and withdrawing wins, you are required to complete the registration and identity verification process (KYC — Know Your Customer).

Registration Information

During registration, you are required to provide accurate, current, and complete information including your full name, date of birth, email address, phone number, and any other required details. You are solely responsible for ensuring all information provided is truthful. Providing false or misleading information is a serious breach of these Terms and may result in account closure and forfeiture of wins.

KYC Verification Process

96m Casino conducts a KYC verification process to comply with anti-money laundering regulations and to ensure the safety of all members. You may be required to submit the following documents:

• A valid Malaysian identity card (MyKad) or passport
• Proof of current address (utility bill or bank statement no older than 3 months)
• Proof of payment method used (bank account statement or e-wallet screenshot)
• Any additional documents requested by our verification team

The KYC process is typically completed within 24–48 business hours. Until verification is complete, withdrawal limits may apply. 96m Casino reserves the right to hold any withdrawal until the KYC process has been successfully completed.

4 Deposits, Withdrawals & Payment Policy

96m Casino supports a variety of popular local payment methods in Malaysia to facilitate your deposit and withdrawal transactions. All financial transactions on our platform are protected with 256-bit SSL encryption.

Deposit

• The minimum deposit varies depending on your chosen payment method — please check the Deposit page for the latest details.
• Deposits are typically credited to your account instantly or within a few minutes.
• 96m Casino does not charge any processing fees for deposits; however, your payment provider may apply their own charges.
• Deposited funds must be used for gaming activity and may not be transferred directly to other users.

Withdrawal

• Withdrawal requests are processed within 1–3 business days, depending on the chosen method and your account's KYC verification status.
• Withdrawals must be made using the same payment method as the original deposit unless specifically approved by our team.
• Minimum and maximum withdrawal limits apply and can be checked on our Deposit page.
• 96m Casino reserves the right to request additional verification before processing large withdrawals to protect the security of your account.

5 Bonuses, Promotions & Wagering Requirements

96m Casino offers a wide range of exciting bonuses and promotions for both new and existing members. All bonuses and promotions are subject to wagering requirements and specific terms stated in each promotional offer.

• Wagering requirement: Every bonus received must meet the specified wagering requirements before any withdrawal from the bonus balance is permitted. Wagering requirements are clearly stated in the terms of each promotion.
• Validity period: All bonuses have a set validity period. Bonuses that are unused or whose wagering requirements are not met within that period will expire automatically.
• One active bonus at a time: Only one promotional bonus may be active at any one time unless otherwise stated in the relevant promotion's terms.
• Bonus abuse prohibition: Any attempt to abuse the bonus system, including registering multiple accounts to claim bonuses repeatedly, is strictly prohibited and may result in the cancellation of all bonuses and account closure.
• Right to modify: 96m Casino reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.

Before accepting any bonus, you are advised to carefully read all relevant promotional terms. If you have any questions about a bonus's terms, contact the 96m Casino customer support team before accepting it.

6 General Gaming Rules

All games available on the 96m casino platform are operated in accordance with their respective rules set by the game providers. The following are general rules that apply across all game types:

• All games use an independently verified Random Number Generator (RNG) to ensure fairness and randomness of game results.
• In the event of a technical disruption during a gaming session, 96m Casino will attempt to restore the session. If restoration is not possible, the affected wagers will be voided and funds returned.
• Game results recorded by the 96m Casino server are final and override any display discrepancies that may appear on your device due to internet connection issues.
• 96m Casino is not responsible for any losses arising from disruptions to your internet connection during an active gaming session.
• Any attempt to exploit software bugs, use automation tools, bots, or any other unauthorised method to gain an unfair advantage is strictly prohibited and will result in immediate account closure.

7 Account Security and User Responsibilities

You are fully responsible for maintaining the security of your 96m Casino account, including the confidentiality of your password and login credentials. 96m Casino recommends the following steps to keep your account secure at all times:

• Use a strong, unique password that is not used for any other account.
• Enable two-factor authentication (2FA) from your account settings for an added layer of security.
• Never share your password or login credentials with anyone, including family members.
• Log out of your account after every session, especially on shared devices.
• Contact our customer support immediately if you suspect your account has been accessed without authorisation.

96m Casino shall not be liable for any losses arising from unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.

8 Responsible Gaming

96m Casino is fully committed to responsible gaming practices. We believe online entertainment should be fun and should not lead to financial or personal problems. Our platform provides a range of tools you can use to manage your gaming habits:

• Deposit limit: Set daily, weekly, or monthly deposit limits from your account settings.
• Loss limit: Set a maximum loss amount that, once reached, will automatically end your gaming session.
• Time limit: Limit the amount of time you spend on the platform each day.
• Temporary break: Take a break from the platform for 24 hours, 7 days, one month, or any duration you set.
• Self-exclusion: Permanently close your account if you feel it is the best decision for you.

For more information on responsible gaming and support resources, please visit our Responsible Gaming page.

9 Liability Limits & Disclaimer

To the extent permitted by applicable law, 96m casino shall not be liable for:

• Any indirect, consequential, special, or punitive losses or damages arising from the use of our platform.
• Service disruptions caused by factors beyond our control, including natural disasters, third-party network failures, or actions by authorities.
• Losses resulting from the user's internet connection failure during an active gaming session.
• Any losses arising from unauthorised access to your account due to the user's own negligence in safeguarding their login credentials.
• The accuracy, completeness, or suitability of information provided on the platform for any particular purpose.

10 Account Closure and Suspension

96m Casino reserves the right to suspend or close any user account at any time without prior notice if any term in this document is violated. Reasons that may result in account closure include:

• Multiple account registration or bonus system abuse
• Providing false or misleading information during registration or the KYC process
• Fraud, money laundering, or any other illegal activity
• Use of bots, automation software, or exploitation of system bugs
• Abusive, threatening, or inappropriate behaviour towards our support staff
• Failure to complete the KYC verification process within the specified timeframe

You may also request the closure of your own account at any time by contacting the 96m Casino customer support team. Any valid balance remaining in your account at the time of closure will be processed for withdrawal once all required reviews are completed.

11 Changes to Terms and Conditions

96m Casino reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. When material changes are made, we will notify you via:

• An in-platform notification the next time you log in
• Email to the address registered to your account
• Update the "Last Updated" date at the top of this document

Continued use of the 96m Casino platform after any changes to the Terms take effect constitutes your acceptance of the updated terms. You are responsible for reviewing this page periodically to ensure you are always aware of the latest applicable terms.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of using the 96m Casino platform, our customer support team is available 24 hours a day, 7 days a week through the following channels:

• Live Chat: Click the chat icon located at the bottom-right corner of the platform
• Support Email: [email protected] (reply within 24 business hours)
• Service Language: Malay and English

For frequently asked questions, you may also visit our FAQ page, which contains answers to the most commonly asked questions by 96m casino users.