Privacy Policy 96m Casino Malaysia

1. Introduction

Welcome to the 96m casino Privacy Policy. This document is provided to inform you of how we handle your personal information when you use our online casino platform at 96mcasino.pro. We understand that privacy is something deeply valued, and we are committed to ensuring your data is always protected to the highest security standards.

96m Casino operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and global online gambling industry best practices. This Privacy Policy applies to all users of our platform — whether you are a new visitor, a registered member, or a loyal VIP player.

By registering an account, making a deposit, or using any service on 96m Casino, you are deemed to have read, understood, and agreed to all terms in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.

2. Information We Collect

96m Casino only collects information necessary to provide safe, fair, and compliant services. The following are the categories of information we collect:

Information You Provide Directly

• Registration information: Full name, date of birth, gender, email address, phone number, and password chosen when registering a new account.
• KYC Information: A copy of your identity card (MyKad) or passport, proof of address such as a utility bill or bank statement, and any other identity verification information required to comply with Know Your Customer (KYC) procedures.
• Financial information: Payment method details you use, including bank account numbers, account holder names, and e-wallet information for the purpose of processing deposits and withdrawals.
• Support communication: Any enquiries, complaints, or feedback you submit to our customer support team via live chat or email.

Automatically Collected Information

• Log and device data: IP address, web browser type, operating system, device model, screen resolution, and unique device identifiers.
• Gaming activity data: Records of bets, wins, losses, games played, session duration, and all transactions within your account.
• Location data: Approximate location based on your IP address for jurisdiction verification and fraud prevention purposes.
• Cookie data: Your preferences, login sessions, and usage patterns collected through cookies and similar tracking technologies.

3. How We Use Your Data

Every piece of information collected by 96m casino is used for a clear, lawful, and proportionate purpose. We never use your data for purposes you have not consented to. The following are the primary uses of your personal information:

• Account management and verification: To process your registration, verify identity, manage login sessions, and ensure the security of your account at every session.
• Financial transaction processing: To process deposits, withdrawal requests, bonus payments, and any other financial transactions related to your account.
• Legal compliance: To fulfill our obligations under anti-money laundering (AML) laws, Malaysia's PDPA 2010, and the regulations of the relevant regulatory authorities.
• Fraud prevention and security: To identify, investigate, and prevent any fraudulent activity, hacking, or unauthorized use that could harm you or our platform.
• Service improvement: To analyze usage patterns in an aggregated and anonymized manner to improve the gaming experience, user interface, and overall platform quality.
• Service communication: To send important notifications related to your account, including transaction confirmations, security alerts, and policy updates.
• Promotions and personalised offers: With your consent, we use your data to send promotional offers, bonuses, and updates that may interest you based on your gaming activity.
• Customer support: Enables our support team to provide accurate, effective, and personalized assistance whenever you contact us.

4. Sharing Information with Third Parties

96m Casino never sells, rents, or trades your personal information to third parties for their own marketing purposes. However, there are certain situations where we need to share your data with trusted parties in order to operate effectively:

Trusted Service Providers

We work with carefully selected third-party service providers to support platform operations, including payment gateway providers, cloud service providers, KYC verification companies, and technical support vendors. All third parties are required to sign strict data protection agreements and are only permitted to use your data for specific, limited purposes.

Legal Obligation

96m Casino may be required to disclose your personal information to government authorities, regulatory bodies, or courts when mandated by applicable laws in Malaysia or relevant jurisdictions. Such disclosures are made only to the extent necessary and upon receipt of a valid request from the relevant authority.

Platform Protection

In cases of suspected fraud, security threats, or investigations involving illegal activity, 96m Casino reserves the right to share necessary information with law enforcement agencies or industry partners solely for crime prevention purposes.

5. Cookies and Tracking Technologies

96m Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functionality such as login authentication, session security, and proper platform operations. These cookies cannot be disabled without affecting basic platform functionality.
• Performance Cookies: To collect information on how you use our platform, such as frequently visited pages and response times. This data is used to improve platform performance and usability.
• Functional Cookies: To save your preferences such as language, preferred currency, and display settings to provide a more personalized experience on future visits.
• Analytics Cookies: Helps us understand how users interact with the platform as a whole through aggregated and anonymized data, enabling us to make better development decisions.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the 96m Casino platform. For instructions on managing cookies in popular browsers, please refer to your browser's support documentation.

6. Data Security

The security of your personal information is a responsibility we take very seriously at 96m casino. We implement multiple layers of technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

• 256-bit SSL Encryption: All communications between your browser and the 96m casino server are protected with the highest-grade SSL/TLS encryption, ensuring your sensitive data cannot be intercepted during transmission.
• Stored data encryption: Your password is stored in hashed form using a strong cryptographic algorithm. Sensitive financial information is encrypted before being stored in our database.
• Two-factor authentication (2FA): We offer two-factor authentication for all user accounts, adding an extra layer of security that protects your account even if your password is compromised.
• Continuous security monitoring: Our systems are monitored 24 hours a day, 7 days a week to detect and respond to any security threats or unusual activity in real time.
• Regular penetration testing: We conduct independent security testing on a regular basis to identify and address any system vulnerabilities before they can be exploited.
• Internal access controls: Only authorized personnel with legitimate operational needs may access user data, and all such access is logged and audited on a regular basis.

7. Data Retention and Deletion

96m Casino retains your personal information for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable laws and regulations. In general, our data retention principles are as follows:

• Active account data is retained for the duration your account remains active, plus any mandatory retention period required by law.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's financial and tax regulatory requirements.
• KYC documents are retained for a minimum of 5 years after account closure to comply with anti-money laundering laws.
• Customer support communication logs are retained for 2 years for quality control and dispute resolution purposes.

When the retention period expires or when you submit an eligible data deletion request, 96m Casino will securely delete or anonymise your personal information using industry-approved procedures.

Please note that in certain cases, we may be unable to delete your data immediately if retention is required by law, related to an unresolved dispute, or necessary to protect our or your legitimate interests.

8. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal information held by 96m Casino. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact our data protection team by email at [email protected] or via our platform's live chat. We will process your request within 30 business days and may need to verify your identity first to protect the security of your account.

9. Children's Privacy

The 96m casino platform is a service designed exclusively for adults aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.

All prospective users are required to verify their age during the registration process. Our KYC verification process also serves as an additional mechanism to ensure that all users on our platform genuinely meet the minimum age requirement.

If we discover or are notified that we have inadvertently collected data from a minor, we will take immediate action to delete that data and close the relevant account without prior notice. Parents or guardians who find that a child under their care has registered an account at 96m casino are advised to contact our support team immediately.

10. Changes to This Privacy Policy

96m Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made, we will notify you through the following means:

• In-platform notification upon your next login after the changes take effect
• Email notifications will be sent to the address registered on your account
• Update the "Last Updated" date displayed at the top of this page

Continued use of the 96m casino platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact our data protection team:

• Data Protection Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of our platform
• Response Time: Within 3 business days for general enquiries; 30 days for formal data subject rights requests

We strive to handle every inquiry thoroughly and professionally. If you are not satisfied with our response, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia or the relevant regulatory authority.